Privacy Policy

Last Updated: [Date]

Introduction

Hopwhistle ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telephony platform and services (the "Service").

IMPORTANT: This is a template document. Please review with legal counsel and customize for your specific use case, jurisdiction, and data processing activities.

Information We Collect

Information You Provide

  • Account Information: Name, email address, phone number, company name, billing information
  • Usage Data: Call logs, call recordings, transcripts, campaign data, analytics
  • Configuration Data: Phone numbers, routing rules, flows, integrations
  • Support Communications: Information provided when contacting support

Information Collected Automatically

  • Technical Data: IP address, browser type, device information, operating system
  • Usage Analytics: Feature usage, performance metrics, error logs
  • Call Metadata: Call duration, timestamps, call routing information, costs

Information from Third Parties

  • Telephony Providers: Call data, phone number information, carrier data
  • Payment Processors: Transaction information, payment methods
  • Integration Partners: Data from connected services (CRM, analytics, etc.)

How We Use Your Information

We use the information we collect to:

  1. Provide and Maintain the Service

    • Process and route calls
    • Manage phone numbers and campaigns
    • Generate invoices and process payments
    • Provide customer support

  2. Improve and Personalize the Service

    • Analyze usage patterns
    • Develop new features
    • Customize user experience

  3. Communicate with You

    • Send service-related notifications
    • Respond to support requests
    • Send marketing communications (with consent)

  4. Comply with Legal Obligations

    • Comply with applicable laws and regulations
    • Respond to legal requests
    • Enforce our terms of service

  5. Security and Fraud Prevention

    • Detect and prevent fraud
    • Protect against security threats
    • Ensure platform security

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who perform services on our behalf:

  • Telephony infrastructure providers (SignalWire, Telnyx, etc.)
  • Cloud hosting providers
  • Payment processors
  • Analytics providers
  • Customer support tools

Legal Requirements

We may disclose information if required by law or in response to:

  • Court orders or legal process
  • Government requests
  • Law enforcement investigations
  • Protection of rights and safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

With Your Consent

We may share information with your explicit consent or at your direction.

Data Retention

We retain your information for as long as necessary to:

  • Provide the Service
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Specific retention periods:

  • Call Recordings: As specified in your account settings or Data Retention Policy
  • Call Logs: 7 years (for billing and compliance)
  • Account Data: Until account deletion + 30 days
  • Marketing Data: Until consent withdrawal

See our Data Retention Policy for detailed information.

Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

Access and Portability

  • Request access to your personal information
  • Receive a copy of your data in a portable format

Correction and Deletion

  • Request correction of inaccurate information
  • Request deletion of your personal information

Objection and Restriction

  • Object to processing of your information
  • Request restriction of processing

Consent Withdrawal

  • Withdraw consent for data processing (where applicable)
  • Opt-out of marketing communications

Data Portability

  • Export your data in a machine-readable format

To exercise these rights, contact us at [privacy@hopwhistle.com] or through your account settings.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions
  • Binding Corporate Rules

Security Measures

We implement technical and organizational measures to protect your information:

  • Encryption in transit and at rest
  • Access controls and authentication
  • Regular security assessments
  • Incident response procedures
  • Employee training on data protection

Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Call Recording and Consent

Call recording is subject to applicable laws and regulations. We provide tools to:

  • Obtain consent before recording
  • Disclose recording status
  • Manage recording retention

See our Call Recording Disclosure Guide for state-specific requirements.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Authenticate users
  • Remember preferences
  • Analyze usage
  • Improve security

You can control cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending an email notification
  • Updating the "Last Updated" date

Contact Us

For questions about this Privacy Policy or our data practices, contact us at:

Email: [privacy@hopwhistle.com]
Address: [Your Company Address]
Data Protection Officer: [DPO Email]

Regional Addendums

European Economic Area (EEA)

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR). See our GDPR Addendum.

California

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). See our CCPA Addendum.

Note: This is a template document. Please consult with legal counsel to ensure compliance with all applicable laws and regulations in your jurisdiction.